:root{--bg:#060606;--bg2:#0c0a07;--ink:#f4ecd8;--mut:rgba(244,236,216,0.62);--faint:rgba(244,236,216,0.36);--gold:#e6b450;--gold2:#c9992e;--goldsoft:rgba(230,180,80,0.14);--line:rgba(230,180,80,0.2);--card:rgba(255,255,255,0.03);--ok:#8fcba0;--rd:#e8918c;--disp:"Manrope",-apple-system,"Segoe UI",sans-serif;--body:"Inter",-apple-system,"Segoe UI",sans-serif}*{box-sizing:border-box}body,html{margin:0;height:100%}body{background:var(--bg);color:var(--ink);font-family:var(--body);font-size:15px;-webkit-font-smoothing:antialiased}a{color:var(--gold)}button{font:inherit;cursor:pointer}button:disabled{cursor:default;opacity:.5}input,textarea{font:inherit;color:var(--ink)}.marca{font-family:var(--disp);font-weight:800;letter-spacing:-.01em}.marca b{color:var(--gold)}.chat{height:100dvh;display:flex;flex-direction:column;max-width:760px;margin:0 auto}.chat-topo{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line)}.chat-topo .marca{font-size:18px}.chat-topo small{display:block;color:var(--mut);font-size:12px}.estado-ponto{width:8px;height:8px;border-radius:50%;background:var(--ok);flex:none}.chat-lista{flex:1 1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.bolha{max-width:85%;padding:10px 14px;border-radius:16px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.bolha.visitante{align-self:flex-end;background:var(--gold);color:#1a1405;border-bottom-right-radius:4px}.bolha.atendente,.bolha.ia{align-self:flex-start;background:var(--card);border:1px solid var(--line);border-bottom-left-radius:4px}.bolha.visitante a{color:#1a1405}.bolha .quem{display:block;font-size:11px;color:var(--gold);margin-bottom:2px;font-weight:600}.aviso{align-self:center;text-align:center;font-size:12px;color:var(--mut);max-width:90%;padding:4px 8px}.digitando{align-self:flex-start;color:var(--mut);font-size:13px;padding:4px 2px}.chat-envio{display:flex;gap:8px;padding:12px 16px calc(12px + env(safe-area-inset-bottom));border-top:1px solid var(--line)}.chat-envio textarea{flex:1 1;resize:none;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px 12px;min-height:44px;max-height:140px;outline:none}.chat-envio textarea:focus{border-color:var(--gold)}.btn{background:var(--gold);color:#1a1405;border:0;border-radius:12px;padding:0 18px;min-height:44px;font-weight:700}.btn.sec{background:transparent;color:var(--ink);border:1px solid var(--line)}.rodape-legal{font-size:11px;color:var(--faint);text-align:center;padding:0 16px 10px}.login{min-height:100dvh;display:grid;place-items:center;padding:16px}.login form{width:100%;max-width:360px;display:flex;flex-direction:column;gap:12px}.campo{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px;outline:none}.campo:focus{border-color:var(--gold)}.erro{color:var(--rd);font-size:13px}.painel{height:100dvh;display:grid;grid-template-columns:340px 1fr;grid-template-rows:auto 1fr}.painel-topo{grid-column:1/-1;display:flex;flex-wrap:wrap;align-items:center;gap:12px 20px;padding:12px 16px;border-bottom:1px solid var(--line)}.painel-topo .metricas{display:flex;flex-wrap:wrap;gap:16px;color:var(--mut);font-size:13px;margin-left:auto}.painel-topo .metricas b{color:var(--ink)}.filtros{display:flex;gap:6px;padding:10px 12px;overflow-x:auto;border-bottom:1px solid var(--line)}.filtros button{background:transparent;color:var(--mut);border:1px solid var(--line);border-radius:999px;padding:6px 12px;white-space:nowrap;font-size:13px}.filtros button.ativo{background:var(--goldsoft);color:var(--gold);border-color:var(--gold)}.lista{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}.lista ul{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1 1}.lista li button{width:100%;text-align:left;background:transparent;border:0;border-bottom:1px solid var(--line);color:var(--ink);padding:12px 14px;display:grid;grid-gap:3px;gap:3px}.lista li button.sel{background:var(--goldsoft)}.lista .linha1{display:flex;justify-content:space-between;gap:8px;font-weight:600}.lista .previa{font-size:13px;overflow:hidden;text-overflow:ellipsis}.etiqueta,.lista .previa{color:var(--mut);white-space:nowrap}.etiqueta{font-size:11px;padding:2px 8px;border-radius:999px;border:1px solid var(--line);font-weight:500}.etiqueta.aguardando_humano{color:var(--rd);border-color:var(--rd)}.etiqueta.humano{color:var(--ok);border-color:var(--ok)}.detalhe{display:flex;flex-direction:column;min-height:0}.detalhe-topo{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:12px 16px;border-bottom:1px solid var(--line)}.detalhe-topo .quem{flex:1 1;min-width:180px}.detalhe-topo .quem small{display:block;color:var(--mut)}.vazio{margin:auto;color:var(--mut);padding:24px;text-align:center}.voltar{display:none}@media (max-width:760px){.painel{grid-template-columns:1fr}.painel.com-detalhe .lista,.painel:not(.com-detalhe) .detalhe{display:none}.voltar{display:inline-block}.painel-topo .metricas{margin-left:0}}.bolha.visitante .quem{color:rgba(26,20,5,.7)}.filtros{flex-wrap:wrap;overflow-x:visible}@media (max-width:760px){.painel-topo{gap:6px 12px;padding:10px 16px}.painel-topo .metricas{order:3;width:100%;gap:4px 12px;font-size:12px}.painel-topo .btn.sec{margin-left:auto;min-height:36px;padding:0 12px}.detalhe-topo .btn{min-height:40px;padding:0 14px}}.trocar-senha{width:100%;display:flex;flex-wrap:wrap;gap:8px;align-items:center}.trocar-senha .campo{flex:1 1;min-width:160px}